Refund policy
Returns and Exchanges Policy
We extend our utmost gratitude for shopping at Essay Living. Our commitment to excellence ensures that each product you receive meets unparalleled standards of quality. However, should the need for an exchange arise, we are dedicated to providing swift assistance.
Returns:
Regrettably, we do not entertain returns for reasons unrelated to manufacturing or quality defects. We strongly advise thorough consideration of product details prior to purchase.
Exchanges:
In the event of a manufacturing or quality defect, we offer exchanges for a replacement of the same item. Please notify our customer service team within 2 days of receiving your order to commence the exchange process.
Conditions for Exchange:
For eligibility, kindly ensure that:
- The item remains unused and in its original condition.
- It is accompanied by its original packaging.
- Proof of purchase is provided.
Exchange Procedure:
- Reach out to our customer service team at hello@essayliving.com or via whatsapp on +91 98190 14100 to report the issue and request an exchange.
- Our team will guide you through the requisite steps and furnish a return shipping label, if applicable.
- Upon receipt and verification of the returned item, we will promptly dispatch a replacement to you.
Refunds:
Refunds are not offered for exchanges pertaining to manufacturing or quality defects.
Contact Us:
For any inquiries regarding our Returns and Exchanges Policy, please do not hesitate to contact us at hello@essayliving.com or via whatsapp on +91 98190 14100. We are committed to ensuring your satisfaction and are readily available to assist you.
Kindly note that this Returns and Exchanges Policy is subject to modification without prior notification. We recommend periodic review for updates.
